Skip to main content

Privacy Policy

Matrix Origin (Shenzhen) Information Technology Co., Ltd. and its subsidiaries (hereinafter referred to as "Matrix Origin," "we," or "our") are committed to respecting your privacy. This Privacy Policy explains how we collect, store, use, disclose, and otherwise process your information during our business operations.

If you register an account on the Neolink.AI website Neolink.AI, use the console, or purchase cloud computing products and services, this Privacy Policy applies. We may also provide product- or service-specific privacy policies for certain services.

Our services may contain links to third-party websites, applications, or services. This policy does not apply to third-party products, services, websites, or content. If your company uses our products or services to provide services to your customers, you need to implement a personal information protection policy that fits your transaction scenarios.

Before using Neolink.AI's products and services, please carefully read and understand this Privacy Policy ("Policy").

Policy Contents​

  1. What personal information do we collect?
  2. Why do we collect your personal information?
  3. What cookies do we use?
  4. How do we store, share, transfer, and disclose your personal information?
  5. How do we protect your personal information?
  6. What are your personal information rights?
  7. How do we protect minors' personal information?
  8. How is this policy updated?
  9. How to contact us?

1. What Personal Information Do We Collect?​

1.1 Personal information refers to any information recorded electronically or otherwise that relates to an identified or identifiable natural person.

1.2 When you purchase or use Neolink.AI products and services through the Neolink.AI website (especially by logging into the console), we collect and use the following personal information:

(1) Registration Information. When registering an account on Neolink.AI, you must provide a username, phone number, and create a password. Your phone number is required for account registration, binding, and receiving notifications such as verification codes (e.g., password recovery) and business-related updates (e.g., new products, events, service changes). After registration, you can choose to provide additional information such as your real name, industry, location, website, address, and email in the console.
If you do not register, you can still browse public Neolink.AI pages or product introductions, but you cannot access further services provided by Neolink.AI.

(2) Authentication Information. In accordance with China's Cybersecurity Law, you must complete identity verification before purchasing or using Neolink.AI products or services. This includes providing your name, identification document (ID card or passport), facial information, and bank card number for identity verification. These services may be facilitated by a third-party provider (e.g., Baidu). Facial information and bank card numbers are classified as sensitive personal information. You may refuse to provide them, but failure to do so will prevent you from completing the authentication process. Users outside mainland China usually only need to provide an email address for registration unless choosing to register with a phone number.

(3) Filing Service Information. For specific services (e.g., filing services), additional information such as the name, ID, phone number, email, domain certificate, and filing photos of the entity or website administrator may be required. Failure to provide this information may prevent access to specific services, but it will not affect access to basic products or services.

(4) Log Information. We collect your ID, IP address, browser type, language settings, device details, operating system version, network provider, and service access dates, times, and durations to provide and monitor cloud service operations.

(5) Customer Service Information. For customer service, we may require your UID, username, or other identity-verifying details. You will also need to provide your last name and phone number for feedback on your service requests. We may retain your chat history and order information to provide the services you request. If creating a new message recipient, you must provide the recipient’s name, email, and phone number.

(6) Operational and Support Information. For new services and promotions, we may collect your contact information (e.g., phone number), address, and transaction account information through promotion interfaces to facilitate participation. If you do not participate in these activities, this information is not required.

(7) Payment Information. Depending on the service agreement, you may need to provide payment details (e.g., WeChat, Alipay, or bank card), tax ID, and VAT number. We may share your name and bank card number with third-party banks for payment processing.

(8) Invoice Recipient Information. For invoice delivery, we may collect recipient name, phone number, region, address, and postal code.

(9) Additional Information. Neolink.AI may collect any other personal information you authorize us to collect. We will obtain your consent before collecting this information.

2. Why Do We Collect Your Personal Information?​

We collect your personal information for the following purposes. If we need to use your information for purposes not covered in this Policy, we will obtain your consent beforehand.

  1. To provide, maintain, and improve products or services.
  2. To send important notifications about system security, product or service changes.
  3. To activate or verify products or services.
  4. To promote and introduce products within the limits allowed by law. You have the right to opt out.
  5. To provide personalized products, services, or user experiences.
  6. To conduct audits, data analysis, and research to improve products and services.
  7. To ensure the security of our products, services, and users' information.
  8. To comply with applicable laws, including identity verification requirements.
  9. For other purposes authorized by you.

3. What Cookies Do We Use?​

3.1 We store small data files called cookies on your computer or mobile device to ensure our website functions properly. Cookies contain identifiers, site names, and other information. Neolink.AI can only read cookies it provides.

3.2 Cookies help improve user experiences by:

  • Storing preferences such as language and font settings.

  • Authenticating users during login sessions.

  • Analyzing site traffic and user sources.

  • Ensuring secure website operations.

    3.3 We do not use cookies for any purpose other than those outlined in this Policy. You can manage or delete cookies through your browser settings.

4. How Do We Store, Share, Transfer, and Disclose Your Personal Information?​

4.1 Storage: We retain your information as required by law or necessary for service provision. After retention periods expire, we delete, anonymize, or de-identify your data.

4.2 Sharing: We only share your information with authorized partners and third parties when necessary for service provision and with your explicit consent.

4.3 Transfer: Transfers to other entities will only occur with your consent or as required by law.

4.4 Disclosure: We disclose information as required by law or with your explicit consent.

5. How Do We Protect Your Personal Information?​

We use encryption, trusted mechanisms, and access controls to safeguard your data. In case of a data breach, we will promptly notify you and take remedial actions.

6. What Are Your Rights Regarding Personal Information?​

You have the right to:

  • Access, correct, or delete your information.
  • Withdraw consent or request data transfer.
  • Request account deletion.

7. How Do We Protect Minors' Information?​

We primarily provide services to businesses and adults. For minors under 14, parental consent is required to use our services.

8. How Is This Policy Updated?​

This Policy may be updated periodically. We will notify you of significant changes through our website or other communication channels.

9. How to Contact Us?​

If you have any questions, please contact us through: